Autelio
Autelio Support
Autelio works offline without an account. If you opt into account or cloud features and need help, email us without including passwords, verification codes, backup files, or purchase tokens.
Contact
App version, device model, operating-system version, account email, and steps to reproduce are usually enough.
Email supportdestek@morve.com.tr
We aim to respond as soon as practical on business days.
Frequently asked questions
How do I create an account?
Open Settings → Account, choose Create account, enter your email and a password of at least 6 characters, then enter the 6-digit email verification code. An account is optional for core local features.
How do cloud backups work?
Back up now sends a validated snapshot over HTTPS to private encrypted storage. Automatic cloud backup is optional and off by default. Up to five newest snapshots are kept; backup is not live sync.
How do I restore or move to a new phone?
Sign in to the same Autelio account, open Cloud Backup, select a snapshot, and confirm Replace local data. Autelio validates integrity before one atomic restore transaction.
How do I delete my account?
Use Settings → Account → Delete cloud account, or visit https://autelio.api.morve.com.tr/delete-account. The account, tokens, entitlements, and cloud backups are deleted.
What happens to local data?
Signing out or deleting the cloud account does not automatically delete local vehicle records. Delete local records separately or clear Autelio app data if you want them removed from the device.
How does Premium work?
The free tier includes one vehicle. Lifetime Premium is a one-time Google Play or Apple App Store product that enables additional vehicles and removes ads; it is not a subscription. A purchase is unlocked only after server verification, and Restore Purchases re-verifies it. Cloud backup is not Premium-gated.